Independent Ft. Lauderdale Computer Services Offer Better Privacy Protection
In the past few months, we've talked at length about how enlisting a smaller, independent Fort Lauderdale computer repair shop may provide greater levels of security and superior service.
This is especially true in light of the fact that Best Buy said it is increasing the monitoring of technicians who work for its Geek Squad computer service department after a series of Internet complaints about invasions of privacy.
In recent months, allegations have circulated about agents copying files such as music and alluring photos from customers' computers.
Some bloggers jokingly refer to the business the Peek Squad.
Four former computer repair technicians told the Minneapolis Star Tribune that they witnessed co-workers pulling up customers' personal photos and urging others to look. Three out of four recall colleagues copying customers' files onto DVDs and USB drives.
"They're testosterone-driven geeks, and they're going to look around," said a former Geek Squad worker in Santa Clarita, Calif.
"It's the male prerogative. The temptation is always there."
Best Buy says any problems are caused by rogue employees and are not systemic. But in light of these allegations, the company plans to up its monitoring of technicians.
The company will institute rigorous privacy and security measures in place, including checking workers' bags before and after work.
But some current and former Geek Squad agents say the intrusions into customer privacy are symptomatic of larger quality control woes.
That's precisely what a private PC user or business owner doesn't want to hear when they find themselves strapped for time and searching for Ft. Lauderdale computer services.
Some say Geek Squad's rapid growth has compromised both quality and consistency of the network support and computer repair it provides.
Some agents have even said that they are graded more on the number of services sold than on the quality of their repairs.
While Best Buy insists its customers' photos and files are safe within its stores, consumers best examine all their options.
A trusted, independent Fort Lauderdale computer repair service could offer a better alternative to those in need of expertise they can trust.
